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概要
Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.
Customer service representative with over 4 years of experience and proven history of handling high-pressure situations. Service-oriented resolution expert with experience providing troubleshooting and support for customers.
工作经历
Customer Service representatives
Sound experience relating customer service as leading in the outbound team at 118, interacting with 250-400(Average) consumers daily, having different mind sets, solving their queries in the best possible manner. Managing consumer queries at a scale of approx. 4000-4500 complaints daily then making detailed computerized (MIS) report on the rectification of complaints and finally reporting them to the management. Taking feedback suggestions/grievances from the consumers directly after their launch of complaint and similarly compiling a full fledge report. Executing and team leading outbound surveys of different campaigns relating new connections, speak up, comprehensive. Executing oriented projects by the management including account updating and reports relating to consumer experiences in interaction with K-Electric personnel. Coordination and contact with the M & Cs in regard to the dispatchment and rectification of the consumer complaints. Providing and conducting training sessions to the newly joined CSRs under supervision of management.
